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Frequently asked questions

About Elm Organics

What does the name ELM stand for?

ELM stands for Earth Life Movement.

Where are the products manufactured?

Our products are manufactured in France, in partnership with a family business with over 30 years of experience in organic cosmetics. The laboratory, located in an area known for its medicinal plants, is led by experts with extensive experience in French cosmetics and sustainable production.

Are the products tested on animals?

Our products are 100% Peta Vegan & CrueltyFree. This is a guarantee that the products are free from ingredients that come from animals or have been tested on animals.

Are the products vegan?

All our products are vegan, as we do not use ingredients of animal origin.

Are the products made with natural ingredients?

All Elm Organics products are made with 100% natural and organic ingredients. We choose pure, plant-based ingredients that are gentle on both skin and the environment. Our formulas are free of synthetic additives like sulfates, parabens, and synthetic fragrance – only natural ingredients that nourish and protect the skin in a sustainable way.

What does it mean that Elm Organics products are EcoCert Cosmos Organics certified?

We have chosen to certify all of our products through EcoCert Cosmos Organics, the most strictly regulated inspection and certification body globally.

Products with this certification and symbol have committed to meeting very strict criteria. Every part of the process – from ingredients to manufacturing facilities to packaging materials – must be approved. This ensures that no synthetic pesticides, herbicides or harmful chemicals are used in the growing or harvesting of our plant-based products.

The symbol provides a customer guarantee you can truly trust.

How is Elm working to reduce its climate footprint?

Elm Organics is ClimateNeutralCertified. This means that we take responsibility for the products we produce. You as a customer can therefore be confident that our products are climate compensated.

To compensate for existing emissions, carbon credits are purchased to support a verified project. As this year's project, we have chosen to support SeaTrees. Read more about the project here .

What is not found in Elm Organics products?

In our products you will never find, for example; Silicones, Parabens, SLS/SLES, Dyes, Phthalates, Mineral Oils, Microplastics, PEG.

Are synthetic fragrances used in the products?

No, in all our products we only use fragrances that are 100% natural in origin. They are made by isolating fragrance molecules from essential oils, such as limonene, geraniol and linalool. These molecules are combined to create unique fragrance notes, which are then combined into our signature scents.

Natural fragrances are derived from essential oils and plant extracts and are generally considered safer and gentler on the skin than synthetic fragrances. Read more about this here .

Where can I find the ingredient list for a product?

You can find the ingredient list for each product on all product pages under " All Ingredients " . We have also highlighted the star ingredients so you can easily see the most important and effective ingredients in the product.

Order, Delivery & Returns

How long is the delivery time?

We work hard to ensure that your package is shipped as quickly as possible. Orders placed before 12:00 on weekdays are usually shipped the same day. All packages are shipped within two business days at the latest, excluding weekends and holidays.

Delivery time depends on the country where the package is to be delivered. Normally it takes between 1-5 business days. Please note that delays may occur during special occasions or holidays.

Can I get free shipping?

We offer free shipping to your nearest pickup point on all orders over 599 kr.

How can I check the status of my order?

Once your order has been packaged and shipped, you will receive an email with a tracking number, so you can easily follow the shipment and see your delivery status.

Do you ship to Svalbard?

Yes, we ship to Svalbard! Since Svalbard is considered a foreign country for customs purposes, it requires a little extra follow-up from our warehouse. To ensure a correct and smooth shipment, we ask that you send us an email when your order has been placed, and we will follow up manually.

Please note that the shipping cost is the same as long as the item value is less than 5000 NOK.

Do you ship to countries other than Norway?

We ship to other countries. Please note that shipping costs and delivery times will vary from our general delivery terms.

Shipping in Scandinavia

We offer shipping to Denmark, Sweden and Finland. Delivery time and cost are calculated based on location. Price: NOK 199.00 .

International shipping

We ship to a number of countries worldwide. International shipping cost is NOK 499.00 . Delivery time varies depending on the recipient country.

Please note that we do not ship to Ukraine and Russia.

What do I do if I want to make a return?

Send an email to info@elmorganics.com with your order number and return information, and we will send you a return label. Pack the goods well, preferably in the original packaging. You have 14 days to return the goods from the date of receipt, as long as:

  • The product is unused and in unopened packaging.
  • For hygienic reasons, we cannot accept returned products that have been tried on.
How long does it take to get a refund after a return?

When we receive your return, we will refund the order amount minus shipping costs within 14 days.

Can I cancel my order?

Please send an email to info@elmorganics.com with your order number and information that you wish to cancel. We always ship our orders as quickly as possible, but will do our utmost to stop your order. As long as your package has been packed and shipped from our warehouse, unfortunately we cannot stop and cancel it.

I have received a defective product, what do I do?

Send an email to info@elmorganics.com and we will help you! Include your order number and a description of the defect on the product. We will assess the case as quickly as possible and find a solution for you.

How do I use a discount code?

Discount codes or gift cards are entered into the shopping cart at checkout. Please note that most discount codes are valid for the entire online store, excluding value packs or already discounted items.

Read more here: Terms and conditions for discount codes and promotions

Skincare Collection

Are the products clinically tested?

Our Skincare Collection was clinically tested by an independent third party to ensure that our products meet our high standards for visible efficacy and safety.

The results prove that the products deliver documented and visible improvements to the skin after just 28 days. Participants experienced significant improvements in skin radiance, elasticity and smoothness, as well as a noticeable reduction in visible signs of aging.

With our organic skincare, you are assured of both purity and visible results. Thanks to potent, active ingredients - from nature's pantry.

I want to try the products, do you sell sample sizes?

We offer sample sizes of all skincare products, with the exception of one serum, so you can easily test our products. You can find sample sizes here .

Can cream and serum be used on the skin under the eyes?

Our day cream, night cream and serum are tested for use around the eye area. They can be applied to the delicate eye area for a firming and rejuvenating effect.

What is the difference between Serum and Face Oil?

Precious Face Oil is a pure facial oil that helps seal in moisture and strengthen the skin barrier. HydraGlow Bi-Phase Serum is a two-phase serum that contains active ingredients such as vitamins, antioxidants and hyaluronic acid.

The serum can be used both morning and evening, before moisturizer, and gives an incredibly nice glow with a firming effect. Face Oil can be used directly on the face or mixed into both day and night cream for extra moisture and nourishment. It is also perfect to use together with our Gua Sha, for a firming effect and increased natural glow.

Can the products be used by pregnant and breastfeeding women?

Our products are developed with natural and organically certified ingredients and do not contain any harmful chemicals. However, we recommend that pregnant and breastfeeding women consult a doctor before use.

Read more here: Can Elm Organics be used by pregnant and breastfeeding women?

Are the products non-comedogenic?

In our Skincare range, we use non-comedogenic ingredients in all our products. "Non-comedogenic" means that a product is formulated so that it does not clog the pores of the skin. This is especially important for people with oily or acne-prone skin, as clogged pores can lead to breakouts or other blemishes.

The products contain ingredients that are less likely to cause clogging and are designed to allow the skin to “breathe,” which often makes them better suited for sensitive or problem skin.

Is there an eye cream in the collection?

We don't have an eye cream for our Skincare collection at the moment, but the development of an eye cream is already in full swing. It is planned to be launched during the year - so stay tuned!

Home & Spa

What are the tea bags made of?

Our tea bags are made from PLA, which is a so-called "biopolymer material" derived from corn starch. PLA (polylactic acid) is a polymer produced by lactic acid fermentation of glucose from corn starch. This makes it a renewable and environmentally friendly alternative to traditional plastic bags.

Our tea bags do not contain microplastics. PLA is made from renewable sources and behaves differently than regular plastics. During normal use, such as when brewing tea in hot water, the material is stable and does not release microplastics. Our high-quality PLA tea bags withstand boiling water (100°C) without breaking down and do not release unwanted substances.

Can the Bath & Massage oils be used as body oil?

Yes, our Bath & Massage Oils can also be used as body oil! After showering – preferably after you have dry brushed your skin – apply the oil directly to damp skin and massage it in with circular movements. Let it absorb and enjoy silky soft and nourished skin. Perfect for daily care and extra moisture!

Body Care

How do I use the Body Brush?

Always dry brush on dry skin, always following the lymphatic system - towards the heart, and towards the lymph nodes. Read our guide to dry brushing here .

What is the difference between medium and strong Body Brush?

Medium is made from recycled nylon and has softer bristles. Perfect for beginners with dry brushing. Strong is made from plant-based sisal fibers from the agave plant.

We recommend Medium on the stomach, chest and arms and Strong on the legs.

How do I clean the Body Brush?

Rinse the dry brush in lukewarm water with mild shower soap from Elm Organics. Dry the brush with the bristles facing down on a clean towel.

Hair Care

Is NutriBoost Leave-in Treatment heat protective?

Yes, Nutriboost is heat-protective up to 230 degrees, which covers the temperatures of most heat tools. Most styling tools have a maximum temperature of 210–230°C, so Nutriboost helps protect hair from heat damage while providing nourishment and care.

Do the hair products contain sulfates?

No, Elm Organics products are completely sulfate-free. Many shampoos contain harsh sulfates like SLES and SLS, which are used to create lather and a feeling of cleanliness. Unfortunately, these can also strip the skin of its natural oils, dry out the hair and scalp, and over time weaken the skin's protective barrier. We have chosen gentle, natural ingredients that cleanse effectively without disrupting the hair and scalp's balance.

How do I use Keratin Hair Mask?

Massage the treatment into the lengths of your hair after using our organic shampoo. We recommend applying the hair treatment to towel-dried hair and leaving it on for at least 5 minutes before rinsing.

What is the difference between Nutriboost Leave-in Treatment and Keratin Hair Mask?

Keratin Hair Mask is a deep conditioning hair treatment that is massaged into the hair lengths after shampooing and should be rinsed out after 5-10 minutes. Nutriboost is a leave-in product that is applied to towel-dried, freshly washed hair and acts as a restorative, color-preserving and heat-protecting leave-in treatment.